1. Introduction

At Nextro Digital LLC, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website, communicate with us, or use our digital marketing and creative services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

a. Personal Information You Provide

We collect personal information that you voluntarily provide, such as:

• Full name
• Email address
• Phone number
• Company name
• Social media handles (if applicable)
• Project or service inquiries
• Brand details for onboarding
• Billing information and mailing address
• Uploaded files, documents, or creative materials
• Feedback, surveys, and testimonials

b. Automatically Collected Data

When you browse our website, we automatically collect:

• IP address
• Browser type/version
• Operating system
• Device identifiers
• Referring sites and exit pages
• Session behavior and site interactions (via cookies, pixels, and analytics tools)
• Ad performance metrics (Google, Meta, TikTok pixels)

c. Communication & Messaging Data

If you engage with us through email, SMS, or contact forms, we may collect:

• Phone number for SMS alerts (opt-in only)
• Email engagement metrics (opens, clicks, replies)
• Chat transcripts
• Call recordings (if enabled for quality assurance)
• Message delivery and response details

d. Payment Information

Payments are securely processed by third-party providers. Nextro Digital does NOT store any credit card, bank, or payment details on our servers.

3. How We Use Your Information

• Provide, manage, and customize services
• Improve website performance, functionality, and user experience
• Respond to inquiries and provide customer support
• Deliver project updates, invoices, agreements, and notifications
• Send promotional content, newsletters, or service-related communications
• Run targeted campaigns (SEO, Paid Ads, Email/SMS marketing)
• Analyze marketing performance and website activity
• Ensure legal, regulatory, and contractual compliance

4. Legal Basis for Data Processing

If you are located outside the U.S., your personal data is processed under:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests related to marketing and service delivery

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with trusted third-party partners that help operate our business, including:

• Marketing platforms (e.g. Klaviyo, Mailchimp, HubSpot)
• Advertising platforms ( Meta, Google, TikTok)
• Analytics services ( Google Analytics, Meta Pixel)
• Hosting providers and IT infrastructure
• CRM systems
• Secure payment processors ( Stripe, PayPal)
• External creative teams when authorized
• Legal, accounting, or compliance partners

All third-party partners adhere to strict confidentiality and data protection standards.

6. Cookies & Tracking Technologies

• Personalize site content
• Improve browsing experience
• Measure ad performance
• Track conversions and user behavior
• Understand website traffic patterns

You can manage cookie settings through your browser or our site’s cookie preferences banner.

7. SMS & Email Marketing

• Service updates
• Appointment reminders
• Promotions or limited-time offers
• Educational resources
• Project notifications

To opt out:
SMS: Reply STOP
Emails: Click Unsubscribe in the email footer

8. Data Retention

• Fulfill service requests
• Maintain business and legal records
• Improve future support and service delivery

After this period, data is securely deleted or anonymized.

9. Data Security

• SSL encryption
• Secure login and authentication
• Firewalls and malware scanning
• Access-controlled internal systems
• Regular vulnerability assessments

While we maintain strong protections, no system is completely immune from risks.

10. Your Rights

• Access to your personal data
• Correction of incorrect or outdated information
• Deletion of your data
• Withdrawal of consent
• Restriction of processing
• Copy of your data in a portable format

For all privacy-related requests:
📩 support@nextrodigital.com

11. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing any personal data.

12. Children’s Privacy

Nextro Digital does not knowingly collect information from children under the age of 13. If we learn that data from a minor has been collected, it will be deleted promptly.

13. International Data Transfers

If you are outside the United States, your data may be transferred to and processed in the U.S., where privacy laws may differ from your local regulations.

14. Changes to This Policy

We may revise this Privacy Policy as needed. Any updates will reflect a new Effective Date at the top of the page. Continued use of our website or services means you accept the updated policy.